14-day consumer period

Right of Withdrawal

Eligible consumers may withdraw from a distance contract within 14 days, without giving a reason, subject to legal conditions and exceptions.

Withdrawal period

The period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.

How to exercise the right

Send an unequivocal statement before the deadline to LivingShopZ S.r.l., Via delle Rose 31, 50142 Firenze (FI), Italia, email [email protected], phone +39 055 8174 362. Include your name, address, order reference, products and delivery date.

Model statement

I hereby give notice that I withdraw from my contract for the sale of the following goods: [goods]. Ordered on/received on: [date]. Consumer name and address: [details]. Date: [date].

Returning goods

Return the goods without undue delay and no later than 14 days after communicating your withdrawal. Contact us first for the correct return address.

Effects of withdrawal

We will reimburse payments due under applicable law, subject to permitted deductions and the right to withhold reimbursement until we receive the goods or evidence of dispatch. Direct return costs may be borne by you unless otherwise stated or required by law.