Frequently asked questions
Good questions. Clear answers.
Essential information about orders, delivery, payment and returns.
How long does delivery take?
Estimated delivery is 24–48 hours from confirmation. Timing may vary because of the destination, weekends, holidays or circumstances outside our reasonable control.
How do I pay?
Payment is made to the courier at delivery. Practical instructions are confirmed during the order process.
Can I withdraw from my purchase?
Eligible consumers may exercise the right of withdrawal within 14 days, subject to the conditions described on our Right of Withdrawal page.
How do I request a return?
Contact [email protected] before sending anything back. Our team will provide the relevant return instructions.
How can I track an order?
Use the Track Order page or contact us with your name, phone number and order reference.