Returns & Refunds
This page summarises our return procedure without limiting any mandatory consumer rights.
1. Contact us first
Email [email protected] within the applicable period. Include your name, order reference, product concerned and reason for the request.
2. Return conditions
Unless defective or non-conforming, the product should be returned complete with accessories and documentation, and handled only as necessary to establish its nature, characteristics and functioning. You may be responsible for diminished value caused by excessive handling.
3. Instructions and costs
We will communicate the return address and instructions. For a change-of-mind return, direct costs may be borne by the consumer unless stated otherwise. For defective or incorrect goods, contact us so we can assess the appropriate solution.
4. Refunds
When due, refunds are issued after the goods are received or acceptable evidence of dispatch is supplied, in accordance with applicable law. Because the original payment was made at delivery, bank information may be needed to process the refund.